MemberInsight gathers information in two ways. A single question NPS survey can be emailed to members automatically after visiting the club. Or a custom survey with additional questions can be manually sent on demand by club staff.
When a member’s response is less than stellar, MemberInsight recognizes this and alerts the appropriate staff member for immediate follow up. From there communication is a breeze through automated or custom responses all tracked and managed within an easy to use dashboard.
Once you’ve gathered enough feedback, MemberInsight will provide NPS score benchmarks that you can use to assess performance between departments and even other clubs around the world.