Give Members A Voice

MemberInsight gathers information in two ways. A single question NPS survey can be emailed to members automatically after visiting the club. Or a custom survey with additional questions can be manually sent on demand by club staff.

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Time to Take Action

When a member’s response is less than stellar, MemberInsight recognizes this and alerts the appropriate staff member for immediate follow up. From there communication is a breeze through automated or custom responses all tracked and managed within an easy to use dashboard.

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A Continual Report Card

Once you’ve gathered enough feedback, MemberInsight will provide NPS score benchmarks that you can use to assess performance between departments and even other clubs around the world.

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