Features

Simple. Actionable. Automated.

Simplified Survey Delivery


 

AUTOMATED DELIVERY


MemberInsight integrates with your club management software and uses member interactions to automatically send surveys.

Some survey triggers include:

  • Dinner at the club
  • A round of golf
  • Attendance at a Club Event

Standard Delivery


You will always have the ability to create custom multi question surveys and send them whenever you want.

Limit Frequency


Set a minimum time between surveys to help keep your members engaged and more likely to respond.

It's what happens AFTER a survey that matters.

Not only do we give you the ability to send surveys, we also give you the tools necessary to turn your member feedback into action while providing accountability.

Customer Relationship Management (CRM)


AUTOMATED TO DO LISTS


After awareness comes action. Unhappy members will be automatically added into a To Do List so management knows who to follow up with.

STAFF TASK ASSIGNMENT


Management can assign follow up tasks to specific staff at the club, and will receive a daily summary that details all follow up notes.

COMMUNICATION TRACKING


It always helps to see the whole picture. MemberInsight tracks all communication between your staff and members, which helps hold your staff accountable.

 

Evaluate Your Club


 

DEPARTMENT TO DEPARTMENT


Use department specific surveys to compare and contrast different areas at your club, helping you discover where you have room for improvement.

BENCHMARK AGAINST OTHER CLUBS


MemberInsight allows you to see how your Net Promoter Score stacks up against other clubs who have the same club type (City, Yacht, Golf, etc.), are in your area, and have a similar membership size.