Features

Simple. Actionable. Automated.

Benchmark Your Club

Benchmark
Your Club

To-Do Lists

To-Do
Lists

Automated Survey Delivery

Automated
Survey Delivery

Customizable Business Areas

Customizable
Business Areas

Intelligent Thresholds

Intelligent
Thresholds

Closed Loop Automation

Closed Loop
Automation

Benchmark Your Club

Have you ever wondered how your club’s performance and member loyalty compares to other clubs like yours?

MemberInsight allows you to select criteria such as geographic location, club type (City, Yacht, Golf, etc.) and membership size to generate an anonymous average Net Promoter Score®. You are then able to compare your club’s own score to see how you stack up to the group average.

To-Do Lists

Personal follow up is essential to the success of any survey. With MemberInsight, To-Do Lists items can be automatically created or manually assigned to system users such as Department Managers or individual employees.

Automated Survey Delivery

MemberInsight integrates with your back office club management software and uses member interactions to automatically trigger survey deliveries. All different types of member interactions, like dinner at the club, or even a round of golf, can trigger a survey.

Customizable Business Areas

Do you often hear glowing reviews about one area of your club, such as the golf shop, but not others? Do you ever wonder what separates the areas receiving positive feedback from others?

Business areas are customizable to your own club, so no matter how many dining facilities, pro shops, or activity centers you have, you can compare the unique score and comments for each area.

Intelligent Thresholds

A major mistake some clubs make is surveying members too often. This turns members off and ends up lessening the amount of feedback you actually get.

MemberInsight features intelligent, customizable thresholds to make sure members only receive surveys as often as you want them to.

Automated Response Nurturing

Like most clubs, yours probably sends out an annual survey TRYING to assess how happy and loyal your members are. But what happens after the survey is sent? Unfortunately, and all too often, nothing.

Automated Response Nurturing can be initiated based on Positive, Neutral, and Negative responses. This automation ensures member feedback is acknowledged, to-do list tasks are created, and can even schedule a follow up survey to the member.